Jim Harper MBE, Charney Bassett
Following on from our recent conversation my wife Ruth and I would like here to record what a pleasure it has been to deal with the Willis Owen organisation over many years.
Telephone calls are always answered promptly and we have found without exception those whose responsibility it is to do this are personable, professional and concise, often with a follow up letter on the mat the next morning.
Available fund selection spanning all financial sectors is comprehensive and the savings we have made from initial discount and subsequent movement charges are the lowest we have encountered to date.
The online facilities are user friendly, your magazine “Your Money,Your Way ” is an informative and interesting read with a first rate presentation and exceptional insomuch that all funds mentioned have no standard initial charge.
Well done! ... to everyone on the team.
Graham Andrews, Devon
“The trouble with many national and regional firms these days is having to dial so many extra digits and having to follow robotic instructions, alternatively having to wait several days for an email reply. With Willis Owen you can forget both of these frustrations as there is always a live human being at the end of the phone and emails are swiftly addressed. The company has successfully built on its reputation for customer care, courtesy and speedy problem-solving. Long may it continue!”
Roger Bower, Salisbury
“I have dealt with Willis Owen for a few years following an introduction, the Company from the outset have always been very professional and give the service you hope for but do not always receive. The telephone is answered directly which is a pleasure and all requests are immediately actioned. Well done.”
Paul Smith, Edgware
“In this day and age it is unusual to be able to speak to a human being. The Investor Support team are always helpful and friendly and the conversations are not scripted, unlike most organisations nowadays. Such a refreshing change!”